Privacy Policy

1. Scope

This policy explains what Mongoose Business (an app for running a trade business, roofing first: jobs from the first call to the care plan, the schedule, an Inbox of logged messages, and records of the money each job expects and receives) collects, why, and what you can do about it. It covers business.mongooselabs.app. Other Mongoose Labs products have their own policies.

2. What we collect

Your account: your email address, your password, and the name you give your workspace. Your password never leaves your browser in readable form: it is stretched on your device first, and the result is stretched again with a unique salt before it is stored. We cannot see or recover it.

Your workspace: the customers and their contact details, jobs and their stages, notes, the schedule, the messages you log, records of expected and received payments, and care-plan steps that you enter. Each change is kept in the record’s history (what changed, when, and by which account) so your records stay trustworthy.

Abuse prevention: the network (IP) address of requests, held only in short-window rate-limit counters used to stop automated abuse such as password guessing.

3. What we don’t collect or do

• We don’t sell your data or share it for advertising.
• We don’t send your workspace data to AI models.
• Mongoose Business does not send texts or emails for you (you send the drafts from your own phone or email).
• Mongoose Business does not charge cards, collect payments or move money.
• Mongoose Business does not file insurance claims or deal with insurers for you.
• We don’t use advertising or cross-site tracking cookies.

4. Signing in with Mongoose ID (optional)

If you choose “Continue with Mongoose,” you approve the connection on mongooselabs.app. Mongoose Business then receives a random identifier that is unique to Mongoose Business, your Mongoose account’s email address, and the list of permissions you approved. If you approve showing your Business numbers in your Mongoose wallet, a summary of those numbers is shared with your Mongoose account. Mongoose Business never receives your Mongoose password. Accounts are never linked by email address alone. You can disconnect Mongoose Business from your Mongoose account’s Connected apps settings.

5. Information about other people

Your workspace may hold details about your customers, suppliers or contacts. You decide what to enter and are responsible for having the right to store it. We process it only to run Mongoose Business for you and never contact those people ourselves.

6. Who else handles your data

Mongoose Business runs on Cloudflare, which hosts the application and its database and delivers it over encrypted connections (HTTPS/TLS). Mongoose ID sign-in, if you use it, is handled by Mongoose on mongooselabs.app. These providers process data only to provide their service to us. We may disclose information if the law requires it.

7. Cookies and local storage

We use one essential sign-in cookie (secure, HTTP-only, first-party, valid for up to 30 days or until you sign out). Mongoose Business does not store data in your browser’s local storage. Our host may measure aggregate, cookieless page-performance statistics.

8. Data retention

Your account and workspace are kept until you ask us to delete them. Record history is kept as long as the record it belongs to. Rate-limit counters are overwritten each short window.

9. Your rights and choices

Depending on where you live, you may have rights to access, correct, export, or delete your personal information and to object to certain processing. You can download all of your workspace data at any time with “Download all workspace data” in the app. You can delete your account and workspace yourself at any time with “Delete account” in the app; it takes effect immediately and can’t be undone. You can also email privacy@mongooselabs.app from the address on the account. We respond to verified requests within the time the law requires.

10. Security

Passwords are stretched twice and never stored in a recoverable form. Sessions are protected against cross-site request forgery, every workspace is isolated from every other, and all traffic is encrypted in transit. No system is perfectly secure; if we learn of a breach affecting your data, we will notify you as the law requires.

11. International transfers

Our providers may process and store data in countries other than your own. Where the law requires it, we rely on appropriate safeguards for those transfers.

12. Children

Mongoose Business is a business tool and is not directed at children. We do not knowingly collect personal information from anyone under 13 (or the higher age some jurisdictions set). If you believe a child has given us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy as the product changes. We will post the new version here with a new effective date, and tell account holders about material changes before they take effect.

14. Contact

Questions can be sent to privacy@mongooselabs.app.

Mongoose Athanor LLC
1001 S. Main St., STE 600, Kalispell, MT 59901, USA